GUZO support

We’re here to help.

Get the fastest help from the affected order or trip in the GUZO app. For a safety emergency, contact local emergency services first.

Order, package or ride help

Open the active order or trip in the app and choose Get help. Include what happened and any useful photos or details so the team can review it.

Use in-app support for account access, payments, refunds, earnings or cash questions. Review our Refunds & cancellations policy first.

See the Privacy notice and use Delete account if you want to close an eligible account.

For immediate danger, contact local emergency services. When safe, report the incident through the relevant booking so GUZO can investigate.

Use the support area in your merchant or rider app/dashboard for issues connected to applications, orders, documents, earnings or payouts.

Find service rules, complaints, safety, privacy and complaint escalation information in the GUZO Legal Center.