GUZODelete your GUZO account
This page is for the GUZO app (food, groceries and package delivery) by GUZO.
In the app (fastest)
- Open GUZO and sign in.
- Go to Profile.
- Tap Delete Account, type DELETE and confirm.
Your account is deleted immediately. An order or GUZO Ride trip in progress must be finished or cancelled first.
Without the app
Send an email to support@guzo.et from any address with the subject Delete my GUZO account and the phone number you signed up with. We confirm it is your number with a one-time SMS code and delete the account within 7 days.
To delete only some of your data (for example your saved addresses or order history) without deleting the account, send the same email and say which data.
What is deleted
- Your account and profile: name, phone number, email and sign-in sessions.
- Your saved addresses and saved payment methods.
- Your orders and package deliveries, their chats with riders and support, your reviews and support tickets.
- Your GUZO Ride trips keep no name, phone number or chat messages.
What is kept, and for how long
- Completed GUZO Ride trips (date, route, fare, payment status) stay in GUZO's financial records, without your name, phone number or messages, for as long as Ethiopian tax law requires.
- Payment records held by Telebirr or Chapa are kept by those providers under their own policies.
Questions: support@guzo.et